Payments & refunds
Editions are paid for securely via SeevPlus — mobile money or card — and unlock the moment your payment is confirmed.
How payment works
Choose an edition and tap buy. A secure SeevPlus payment window opens where you pay with any major Mobile Money network (MTN, Telecel, AirtelTigo) or an international Debit/Credit Card. Once the payment is confirmed, the edition appears in your library straight away.
If a charge fails
Failed or cancelled charges do not unlock the edition and, where money was never taken, no amount leaves your wallet. Common causes are an insufficient balance, an expired approval request or a wrong number. You can simply try again.
If you paid but the edition is locked
Send us the edition, the payment reference from your payment confirmation message and the email on your account. We will verify the payment and unlock the edition, or refund it if the payment cannot be matched.
Refunds
Because editions are digital and delivered immediately, purchases are generally final. We do refund duplicate charges, payments that were taken without the edition unlocking, and editions that are faulty or unreadable and cannot be fixed. Approved refunds are returned to the wallet or card that paid, normally within a few working days.
Where to send a claim
Email Officialmystoryafrica@gmail.com or call 020 942 3757. Our office is at CFC, No1 Greenhill St, Accra.